FAQ

How do I use a giftcard to pay for my order?

Your gift card will be sent to your email once it's purchased. Our gift cards can be redeemed by using the code that was emailed to you at checkout Gift cards are valid for one year after purchase.

What are the payment options?

My payment has gone through but I haven't received any information about my order?

If you have not received an email about your order in your inbox/spam folders and your money has been deducted, it is most likely that your browser was closed or refreshed too soon. If this has happened, please email milamaeandco@gmail.com.

Shipping

How can I track my order?

Once your order has been picked and packed, an email with a tracking link will be sent to you. If you did not receive a tracking link, please contact us. Once you have received your tracking number, your order is in the hands of the courier company, therefore you will need to follow up with the courier company if you have any queries about the location or delivery of your order.

What are your processing times?

As every candle is custom-made to order, it will take between 5-10 days to process & dispatch your order - if you have an urgent request please contact me to arrange it.

Do you ship internationally?

How much does shipping cost?

Shipping is calculated automatically when you register your details on the website and add products to your cart.
Shipping is calculated via your postcode and weight of your goods. Freight prices are set by the freight companies, and we do not have anything to do with them.

Do you offer express shipping?

Not currently but our shipping service currently is an overnight service so unless there are courier delays you should have your goods within 24 hours of dispatch.

Order Assistance

I didn't receive an order confirmation email.

Once you have placed an order with us, you will receive an email confirmation with your order details. Please check your spam/junk folder in case it is not in your inbox.

Can I add to my order once its been placed?

We may not be able to add to your order, it will depend on what you are adding in regards to weight and size for shipping. Please email milamaeandco@gmail.com with your order number and what you would like to add, so that we can check and get back to you.

My order arrived broken or damaged, what should I do?

If your parcel was damaged in transit, please take a picture so that we may file a claim with the courier company. Email milamaeandco@gmail.com with your order details, and we will take care of it.

Do you offer a pick up service?

Yes, you can choose the pick up option and once your order is ready we will notify you via email and this will have the pick up address on it.

Promotions

I forgot to add a discount code, can you refund me the difference?

Unfortunately, we cannot amend an order after it has been completed. We can cancel your order and refund you before it has been processed. However please note it may take a few days to process the refund.

I tried to use a code but its invalid?

If the code is invalid, it is most likely that you have input the code incorrectly, or the promotion has ended. Please refer to the advertised dates of the promotion. If you believe that you are following the terms of the promotion, please contact us.

How do I use a discount code?

At checkout there will be an option to input a discount code before purchasing. This will automatically add the discount amount to your order total.